The agreement for using TagRides.

TagRides is operated by TAG-ALONG LTD in Nigeria. These terms apply to the TagRides website and to rider, driver, trip, wallet, and related services we make available. Our Privacy Policy explains how we handle personal data.

Some services may be in pilot, limited to a region, awaiting operational approval, or disabled in the app. A description in these terms does not promise that a feature is available to every user.

By creating an account, using the app, requesting or providing a ride, funding a wallet, or using this website, you agree to these terms. Account holders must be at least 18 and legally able to enter this agreement. Students who are 18 or older may register and ride. TagRides does not currently support an under-18 rider account or a guardian-booked minor ride. Drivers must also hold all licences, documents, insurance, and approvals required for the vehicle and service they provide.

You must provide accurate information, keep your credentials and one-time codes secure, and promptly update information that changes. You are responsible for activity carried out through your account unless you have reported unauthorised use.

TagRides provides technology for route sharing, matching, trip coordination, pricing, and payment records. Drivers decide whether to make a trip and whether to accept a rider or offer. A displayed request, offer, or button press is not confirmed until the platform records and communicates authoritative acceptance. Connectivity delays can cause an offer or trip state to arrive late, be rejected, or require a retry.

Riders and drivers must confirm the correct person, vehicle, pickup, destination, seats, and price before travel. Drivers remain responsible for lawful and safe operation of their vehicles. Riders remain responsible for their conduct and for following reasonable safety instructions.

Location access may be required for nearby rides, matching, pickup and arrival detection, live trip progress, route completion, and safety signals. During matching and active trips, a rider may see the selected driver's live or recent location.

Vehicle markers may be delayed, cached, smoothed, filtered, or snapped to a mapped route and may not show the vehicle's exact physical position. Routes, stop markers, distance, traffic, arrival status, and ETA are estimates that depend on device GPS, connectivity, and third-party map data. Do not rely on the app as an emergency, navigation, or personal-safety guarantee. Contact local emergency services where necessary.

For pickup coordination, an eligible selected driver may be allowed to reveal and call the rider's account phone number after arrival and before boarding. The call is made through the device's phone app and telephone network, not through an anonymous TagRides relay. Normal caller ID and call-history behaviour may therefore expose or retain both numbers.

A phone number obtained through TagRides may be used only for that pickup. You must not retain it for unrelated use, contact someone after the trip without permission, harass them, market to them, publish it, sell it, or use it to move transactions off platform. Drivers must not request, photograph, or retain a rider's identity document unless TagRides has introduced and clearly communicated a lawful verification process that requires it.

Suggested prices and driver or rider offers are estimates until accepted and recorded by the service. For wallet rides, we may place a hold before the trip, capture the final server-calculated fare at completion, and release unused held funds. Records may separately identify fare, platform fee, driver earnings, holds, releases, refunds, and settlement status. Cash payments are not independently verified by TagRides.

You authorise us and our payment provider to process the transactions you initiate and to correct duplicate, failed, reversed, or incorrectly recorded entries. If a payment outcome is uncertain, funds may remain held while we verify it with the payment provider.

Refunds are subject to the original payment, available refundable amount, operational review, and payment-provider processing. A wallet adjustment may occur before the external refund settles. Definitively failed refunds are restored; an uncertain result may remain pending during reconciliation.

Driver payouts, when enabled, may depend on identity and bank verification, settled earnings, minimum and maximum amounts, frequency or value limits, a bank-change cooling period, fees, and provider or receiving-bank availability. A payout can remain pending while its result is verified, and a failed or reversed transfer may be returned to pending earnings.

Current Nigeria availability: new and scheduled driver payouts are disabled. No payout weekday, time, timezone, or bank-change cooling duration is currently configured. The app does not currently offer a driver withdrawal control. We will communicate applicable limits and fees before enabling withdrawals.

We may review identity, driver's licence, vehicle registration, roadworthiness, insurance, bank-account, and other required information. We may restrict driving, matching, or payout access while information is missing, expired, inconsistent, rejected, or under review. Verification reduces risk but is not a guarantee of any person's identity, conduct, skill, vehicle condition, or future compliance.

You must not:

• submit false identity, trip, bank, vehicle, document, route, or fare information;
• misuse another person's location, contact details, image, or trip information;
• circumvent fares, wallet controls, verification, capacity, or safety rules;
• harass, threaten, discriminate against, exploit, or endanger another person;
• use bots, scrape private data, reverse engineer security controls, or disrupt the service;
• use TagRides for unlawful transport, fraud, money laundering, or other illegal activity.

We may restrict or suspend an account or feature where reasonably necessary for safety, fraud prevention, legal compliance, investigation, non-payment, document review, or breach of these terms. We may change, pause, or discontinue features, subject to applicable law and any outstanding transaction obligations.

The TagRides name, software, design, copy, and brand assets belong to TAG-ALONG LTD or its licensors. When you submit trip-fare research, you grant us a non-exclusive, royalty-free licence to analyse it and use it to improve pricing and trip-pattern models. You retain any rights you have in your submission and may request deletion, subject to legal retention requirements, at privacy@tagrider.com.

We work to keep TagRides accurate and available, but the service can be interrupted or contain errors. To the extent permitted by law, we do not guarantee uninterrupted matching, a particular driver or rider, route accuracy, ETA, earnings, payout timing, or the conduct of another user or third-party provider.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including applicable consumer-protection rights. To the maximum extent permitted by Nigerian law, we are not responsible for indirect, incidental, special, or consequential loss arising from use of the service.

We will update the effective date when these terms change. For a material change, we will provide reasonable notice through the app, website, or account contact details before it takes effect where required. Continued use after the effective date means you accept the revised terms.

Nigerian law governs these terms. Please contact us first so we can try to resolve a complaint. If it cannot be resolved informally, either party may use any court or regulator with jurisdiction, and you retain any mandatory consumer rights available under Nigerian law.

Contact hello@tagrider.com for service questions, legal@tagrider.com for legal notices, or privacy@tagrider.com for personal-data requests.