TagRides help centre
A clearer way
to get moving.
Practical walkthroughs for every part of your journey. Know what you’re looking at, what to do next, and how to tell it worked.
31 guides to help you move with confidence
Getting started
Open TagRides on your phone
Start in your browser, allow location access and learn where to find the main controls.
4 stepsGetting started
Sign in or create your account
Verify your phone number first, then complete any account details the app requests.
4 stepsGetting started
Verify your email and return to the app
Finish the email step, including what to do with an expired or invalid link.
4 stepsGetting started
Understand Along Shared before your first trip
Different destinations can share a useful route. Here is how the journey fits together.
4 stepsGetting started
Understand your pin, pickup and service area
A road appearing on the map does not automatically mean rides are available there.
4 stepsRiding with TagRides
Request your first Along ride
Set your destination, check the route and choose how to pay before searching for drivers.
4 stepsRiding with TagRides
Read the driver cards and map
Compare the whole pickup—not just the lowest fare.
4 stepsRiding with TagRides
Agree a fare and choose a driver
Understand an offer, a counteroffer and the chosen-driver confirmation.
4 stepsRiding with TagRides
Find your driver and board the right vehicle
Use the arrival instructions, roadside landmark and identity details together.
4 stepsRiding with TagRides
Follow your ride and check the receipt
Know what to watch during the journey and what completion means for payment.
4 stepsRiding with TagRides
Handle no matches, cancellation or a lost connection
Recover without creating duplicate requests or mistaking an old screen for current availability.
4 stepsDriving with TagRides
Complete your driver registration
A guided path through all five sections—from your bank details to the final submission.
6 stepsDriving with TagRides
Fill in bank and personal details correctly
Understand the fields, their formats and the confirmation to look for before continuing.
4 stepsDriving with TagRides
Add your car or keke
Choose the right vehicle class and make the vehicle easy for riders to identify.
5 stepsDriving with TagRides
Upload clear documents and check their status
Know what to upload, when an expiry date is needed and when a file has really been submitted.
5 stepsDriving with TagRides
Understand review status and correct a rejected section
Return to the right section without confusing a saved draft with an approved application.
4 stepsDriving with TagRides
Offer seats along your route
Set your own destination and offer the seats you can genuinely provide.
4 stepsDriving with TagRides
Read a rider request and answer the offer
Review the route, requested seats and expected earnings before accepting.
4 stepsDriving with TagRides
Manage pickups, waiting riders and seats
Know who is waiting, who is onboard and when to confirm each pickup.
5 stepsDriving with TagRides
Complete drop-offs and review your earnings
Close each passenger journey before checking the final route summary.
5 stepsDriving with TagRides
Understand your driver dashboard
Use earnings and ride summaries without confusing missing data with zero activity.
4 stepsPayments & earnings
Choose cash or wallet for a ride
Know who receives the payment and what to check before confirming your request.
4 stepsPayments & earnings
Top up your rider wallet
Start one payment, finish the provider’s checkout and wait for wallet verification.
4 stepsPayments & earnings
Read holds, charges and payment history
Understand what happened to your money before making another payment.
4 stepsPayments & earnings
Understand driver earnings and payout availability
What you can check now—and why the current driver wallet may have no withdrawal button.
4 stepsYour account
Manage your profile and switch roles
Use one account for riding and driving, and keep your profile recognisable.
4 stepsYour account
Request account deletion
Find the deletion control and understand the difference between deleting an account and logging out.
4 stepsYour account
Find a previous journey and its details
Use trip records for the route and Wallet for the financial event.
6 stepsYour account
Share your referral and understand its progress
A shared code, a signup, an unlocked reward and a payout are different milestones.
4 stepsHelp when you need it
Get help with a trip, payment or verification
Send the details that let support identify the problem without exposing your credentials.
4 stepsHelp when you need it
Reconnect or refresh without losing your place
Recover carefully when the app is slow, offline or showing an older screen.
4 steps